Questions, answered.

Create an account, confirm your email and name your workspace. Your private database is set up straight away and the 14-day trial starts. No credit card is needed to start.

Your workspace is paused, not deleted. Subscribe from the Billing page in your account (or get in touch) and you'll pick up exactly where you left off.

$99/month per workspace. That includes full client management (clients, computer monitoring, managed backup tracking and alert emails) for your whole team, plus 1 client website. Each additional website is $20/month. Cancel any time.

Every workspace includes a 45-minute onboarding session to get your team up and running. After that, support is $30 an hour, billed only when you use it.

Every workspace includes a 45-minute onboarding session to get your team up and running. After that, support is $30 an hour, billed only when you use it. Book either through the contact page. Support covers setting things up and how-to questions in SilverTech Master System; we only open your workspace with your support code.

Yes, through your own Stripe account. Connect it under Settings → Payments, and the Client subscriptions module lists every subscription in it, including ones another app such as MoonClerk created, matched to your clients by email. You can change the amount, pause, resume or cancel, or add a one-time charge with your own description, charged to their card right away or added to their next bill. Clients can't cancel themselves: the link you send them only updates their card and shows receipts. Failed payments show up in the Alert Center. For new clients, Settings → Sign-up forms makes a form with your prices, billing schedule, setup fee and free trial that you can link to or embed in your own website. It can also make a pay-any-amount page (MoonClerk calls it a register) for invoices and one-off payments; add &amount= with the amount in cents to the link to fill it in. Payments go straight to your Stripe account; we never see card details.

Sign-up forms can take coupons too: make a code under Settings → Sign-up forms for a percent or dollar discount on the first payment, for a few months or for good, with an optional end date and use limit. People type it in the form's promo code box, or you send a link with the code already applied.

Yes, as many as you like, at no extra cost. Invite them from Settings → Technicians. Each one gets their own password and two-step sign-in, and works on your clients and computers: the Alert Center, remote access, machines and client emails. Give each one every client, or only the clients you pick, and they see nothing else. They can't change settings, billing or websites, or invite and remove other technicians, and you can remove anyone at any time.

No. Everything runs in your web browser on any computer, phone or tablet, and we host and update it for you.

Windows 10 and 11 PCs, and Macs on macOS 12 Monterey or later (Apple silicon or Intel). Macs get the same health checks and your logo in their menu bar, and remote access when you switch it on for that Mac (macOS asks the person at the Mac to allow it, so do it while you're on the phone with them). Install on a Mac by pasting one command into Terminal, or from your RMM or MDM.

Copy the install command from Settings → Monitoring setup and run it on a PC, add it to your RMM as a script so every PC gets it, or download a Windows (.msi) or Mac (.pkg) installer for each brand from the same page. Each PC checks in within a few minutes and appears under Assign New Machines with a suggested client. After that it reports twice a day and at startup, and updates itself.

Windows Update (last installed, waiting, restart needed), antivirus of any brand with its definitions, firewall, BitLocker and Windows activation, disk health and SSD wear, free space on every drive, disk errors and temperature, laptop battery health, Windows 11 readiness, hardware details, time since the last restart, backup results, a weekly internet speed test, and ping, jitter and lost pings at every check-in (to the client's own server if you set one on their page, or to the workspace's ping server).

Machines that have gone offline, low disk space, failing disks and worn SSDs, overdue updates, PCs that haven't restarted, antivirus, firewall and BitLocker problems, tired batteries, failed backups and warranties about to end, plus new machines that haven't been assigned to a client. You choose the thresholds and which checks count toward a client's alerts.

Yes. Turn on Offline alert on the computer's card in the Alert Center and choose how long it can be quiet, up to 4 hours. It starts at 10 minutes, or whatever you set under Settings → Monitoring & alerts. When it stops checking in for that long, an email goes to your Alert Email address, and another when it's back. Use it for servers and anything else that should always be on.

A tray icon with your logo in their taskbar. Clicking it lets them book a visit, see their computer's health on a dashboard hosted on your own website, or get your phone number. You choose what the dashboard shows, or turn it off. On computers you pick, the menu can also open their client portal (View Client Dashboard) once they've accepted your invitation.

In the Alert Center, under Needs attention, the "Disk errors increasing" row has a Clear drive errors button next to the email button, whether or not the email has gone out. The count goes back to zero and starts over from that moment, so only new errors on the new drive show up and alert from then on. Windows' own event log is left as it is.

Yes. A summary email each morning lists everything that needs attention, and you can send clients a ready-made email about low disk space, disk errors or failed backups in one click, under your own business name.

You choose: every hour, every 2, 4, 6 or 12 hours, or once a day, in Settings → Monitoring & alerts. PCs also check in a few minutes after every restart. When you change it, each PC switches at its next check-in.

Yes. Add each business as a brand with its own name, logo, color, phone and email. Each client picks a brand, and their tray icon, dashboard and emails all use it. A brand can even send through its own email account.

Yes. Give each machine a backup level you name yourself, record how many GB it uses, and get a reminder when a managed backup hasn't been checked in for too long.

Switch it on in Settings and the PC health agent installs RustDesk on each PC, connects it to our private server and keeps an unattended password on it. In your Alert Center, Connect opens RustDesk on your computer straight to that PC. You install RustDesk on your own computer once and enter two settings we show you.

Yes. Under Automation, keep a library of PowerShell, Command Prompt and Mac (zsh) scripts and schedule them for one client, several, or every client except the ones you leave out: once, every few hours, daily, weekly or monthly. A client's page and each computer's Automation page show the schedules it's in, with a button to leave it out. Each computer runs it at its first check after it's due, as SYSTEM or root with nothing on the screen, and computers that were off either catch up when they're back on, within a window you choose, or skip it and wait for the next scheduled time. Every run's output and exit code is kept, and a schedule can alert you when its script fails. You can also run a script on one computer right away from its card in the Alert Center.

Yes. Under Automation → Built-in tasks, choose Install and update apps (Chrome, Zoom, Adobe Reader and others, or any winget or Homebrew app, or every app on the computer that winget or Homebrew can update), Windows updates (installs what's waiting, then restarts with a countdown on their screen if the updates need it), Restart when needed, or Free up disk space. STMS writes the script from your choices, and you schedule it for a client like any other script. Windows uses winget, which comes with Windows 11 and up-to-date Windows 10; Macs need Homebrew.

Yes. Every computer sends its CPU and memory use with its quick check (every 5 minutes on Windows, every 3 on a Mac), and STMS keeps 31 days of it. Click Metrics on the computer's card for line charts of the last 24 hours, 7 days or 30 days, with the average and the highest point of each stretch. The card also shows the computer's public IP address and its local network address.

On the computer's card in the Alert Center, click Restart and choose Remove agent. At its next quick check (a few minutes if it's on) it removes the agent, its tray or menu bar icon, and RustDesk if the agent installed it, with nothing shown on the screen. The card stays, with its history, until you delete it. There's also a remove command under Settings → PC monitoring, and a PC installed from the .msi can be uninstalled from Settings → Apps.

Yes. Under Settings → Monitoring & alerts, set a CPU and a memory limit and how long it has to last (90% for 30 minutes to start). A computer that stays that busy, and still is, shows under CPU busy or Memory nearly full in the Alert Center's Needs attention list and in your alert email, with its average and highest point and a link to its Metrics. Memory nearly full rows also have a Send Memory Upgrade Email button that tells the client how full that computer runs, how much memory it has and offers to schedule the upgrade (edit it under Settings → Email templates). Turn on the matching alert flags to count them in each client's alert total. A computer that was asleep or off part of that time starts the count over.

Yes. Open Apps on the computer's card in the Alert Center to see every installed program with its version and publisher, including apps installed for one user. Remove uninstalls one silently, with nothing on their screen, and Install an app adds one with winget (Homebrew on a Mac): search the catalog by name (winget's on Windows, Homebrew's on a Mac), like “chrome” or “teamviewer”, and pick it, no need to look up IDs or cask names. The list refreshes itself after each change.

To catch outdated software, list what to watch for under Settings → Monitoring & alerts → Software to watch for, one per line: Google Chrome < 131 flags versions older than 131, and just TeamViewer flags it wherever it's installed. Every computer lists its apps once a week, and flagged apps show on the computer's card, in the Alert Center's Needs attention list, in the alert email and under Automation → Outdated software.

Yes. Under Automation → Built-in tasks, choose Install from a link and paste the link to your .exe or .msi (for Macs, a .pkg, .dmg or .zip). For Bitdefender GravityZone, use the Windows downloader link from Network → Packages → Send download links with /bdparams /silent, and type Bitdefender under “Skip computers that already have”. Then run it on one computer from its Apps page, or schedule it for a client so every new computer gets it. On Macs, use the macOS link: its SetupDownloader is run for you from the disk image, and Bitdefender installs silently, but macOS asks the person at the Mac to approve its system extension and Full Disk Access unless an MDM profile approves them.

Yes. Schedule a script with When an alert shows up and pick the alert: C: low on free space, a restart needed for updates, not restarted in a while, updates behind or waiting, virus definitions out of date, or the firewall off. When a computer's health report shows that alert, the script runs at its next quick check (about a minute later on a Windows PC someone is signed in to), then the computer is checked again so the alert clears if it worked. If the alert is still there, it tries again at most once a day (or as often as you choose), and the computer's card notes each fix.

Yes. Your computer connects straight to the client's PC whenever the two networks allow it, which is most of the time, so the screen is sharp and the mouse keeps up. When a direct path isn't possible, the connection goes through our own relay server rather than a public one shared with everyone. Connecting takes a second or two.

Yes. Open Console on the computer's card in the Alert Center: PowerShell or Command Prompt on Windows, Terminal on a Mac. It connects in about a minute on a Windows PC someone is signed in to, otherwise at the computer's next check-in (within 5 minutes on Windows, 3 on a Mac), and then runs each command in a second or two, as SYSTEM or root, without anything showing on their screen. Commands that wait for someone to type don't work there; use remote access for those. Workspace owners and admins can use it; technicians only once you allow it for them under Settings → Technicians. Every command and its output is kept.

Yes. Open Files on the computer's card in the Alert Center to browse its drives and folders in your browser. Download brings a file to you, and dropping a file on the upload box puts it in the folder you're in, up to 100 MB each, with nothing on their screen. It works on Windows PCs and Macs, even where remote access is off, for anyone who can use the console. Or click RustDesk file transfer for RustDesk's two-pane file manager.

Not day to day. The agent removes RustDesk's desktop shortcut and, unless you turn it back on, hides its tray icon. When you connect, they see RustDesk's connection window, and you can choose per client whether they have to click Accept first.

Every account that can reach your clients (you, your customers and your technicians) must use two-step sign-in, with a code from an authenticator app at least once a day on each device. Each PC's password changes on its own every day and is stored encrypted. Only people with full access to your workspace can connect or see a password, and every connection is recorded in your audit log. Turn remote access off and RustDesk is removed from the PCs at their next check-in.

Yes. Install RustDesk on your iPhone, iPad or Android phone (App Store, or rustdesk.com for Android), and enter the same two server settings as on your computer. Then tap Ask or Connect on a machine in the Alert Center: the app opens straight to that PC, with no codes to copy. Phones control PCs and Macs; on a Mac, switch remote access on from its Alert Center card first.

Yes. Invite them from their client page and they get a client portal with your name and colors: every one of their computers with the same checks you see in the Alert Center. They can also subscribe to remote access to connect to their own PCs: connect your own Stripe account under Settings → Payments and they pay you by card (the money goes straight to you). You can also switch it on yourself for anyone. They need two-step sign-in to connect.

Add it from your Billing page: up to 25 PCs for $12/month, up to 100 PCs for $25/month, up to 300 PCs for $45/month, up to 1000 PCs for $60/month. Change or cancel any time.

Yes. Add a website with one form and it's created from a clean, modern, phone-friendly template with Home, About and Contact pages already published and the business details filled in. You edit pages, menus, the header and footer, colors and SEO in the same workspace.

Yes. In the website editor, pick Template Parts and open the Header, Footer, Styles, Head or Scripts. Save and every page of the website updates at once. The menu, logo, business name and year fill themselves in, and any part can be reset to the original. Older websites can switch to the modern template in one click; their old files are kept as a backup.

Clients you invite to edit a website don't get Template Parts unless you switch them on for that person.

Yes. You get the exact DNS records to set, with a live check that tells you when the domain points at our servers. The domain is then connected with a secure (https) certificate.

No. Previews on our server only open for you while you're signed in. Visitors only see the site on its own domain.

No. Open a page in the visual editor and edit it right on the page: click the text and type, use the toolbar for headings, links and lists, and click a picture to replace it. If you do know HTML, the full code editor is one click away, and anything written in code stays exactly as it is when you edit visually.

Yes, built in. Open a website and choose Visitor stats: visitors, page views, pages per visitor, how many are on phones, visitors per day compared with the period before, top pages and where visitors came from. The website editor also opens on your top websites for the last 30 days.

Yes. Every save of a page is kept. In the website editor, open the page and click Earlier versions under Save: each version is listed newest first, with when it was saved and who saved it, and you can see how it looked (or its code) before putting it back. Restoring is saved as a new version, so it can be undone the same way. Versions saved before this was added are found by matching the page's content, without dates.

Yes, and they get faster on their own. Google Fonts, jQuery and other files a site loads from outside services are copied to the site on the first visit and served from there afterwards, so visitors' browsers don't have to reach other companies first. Pictures further down a page wait until a visitor scrolls near them, and photos are resized and compressed when you upload them. Open a website and click Speed up this website to shrink the pictures already on it (the originals are kept), cache older sites' styles and let browsers keep pictures, styles and fonts between visits. New websites start with all of it.

If you manage the domain's DNS on Cloudflare, add one cache rule (Caching → Cache Rules, then Edit expression) so Cloudflare keeps those files for a month instead of 4 hours: (http.request.uri.path contains "/stms-assets/") or (http.request.uri.path.extension in {"jpg" "jpeg" "png" "gif" "webp" "svg" "css" "js" "woff2"}). Set it to Eligible for cache, with an Edge TTL of 1 month and the Browser TTL set to Respect origin. Pages aren't cached, so edits still show straight away.

Yes. In the Website widgets module, make a form with your own questions: name, email, phone, address, short and long answers, dropdowns, checkboxes, dates, numbers and amounts. Paste its one line of code into any website. Each form emails its entries to the people you list for it (replying answers the person who filled it in, and they can get a copy), and every entry is kept under the form and can be downloaded as a spreadsheet. A form can also take a payment or donation through your client's own PayPal account, so the money goes straight to them: either PayPal's buttons right on the page (PayPal, Venmo or any debit or credit card; needs the client ID of a PayPal app in their account) or PayPal's checkout page, which needs only their merchant ID or PayPal email. To move a form over, paste its Jotform link under Import from Jotform: the questions come over, and so does the PayPal account it was paying into.

Yes. In the Website widgets module, make a pricing table, a logo showcase, a reviews wall, a Google map with your address and a directions button, a chat bubble (Claude answers when you add your own Claude API key, from notes it can write for you by reading your website; otherwise visitors leave a message that's emailed to you), or a form, then paste the one line of code it gives you into any website, hosted here or not. Pricing table buttons can open your sign-up forms. You can share a widget with your website editors, with every website or chosen ones, view only or editable; they find it under Widgets and can copy a view-only one into their own library to change it. Google reviews come from your Business Profile through Google Takeout, eBay feedback is pulled from your public feedback page, and other reviews can be added by hand. If you use Elfsight, paste a widget's code to import it.

Yes. In the DMARC reports module (pick it from the module list in your workspace), the daily DMARC reports from Google, Microsoft and other providers come in by email (forward them to your workspace's report address) or by uploading the .xml, .xml.gz or .zip attachments. For each domain you see how much mail passed, and every sending server whose mail failed SPF or DKIM, with who it is (Mailchimp, Microsoft 365 and so on, from its host name) and what to fix: a missing SPF entry, DKIM not set up in the sending service, or a server that may be spoofing the domain. Email security filters like INKY or Mimecast, which pass mail along to the people your clients write to, are recognized as such, so they aren't mistaken for spoofing. Failures from the last week also show in the Alert Center and the alert email, and once a domain is assigned to its client (Assign domains to clients), Email report sends its results to that client's email address in plain language, in your brand's email. Once you've fixed a domain, Mark fixed takes its old failures out of the alerts (they come back if anything fails again). More about DMARC reports.

Yes. Add its domain under Settings → External sites and paste the one line of code it gives you into the site's pages (on WordPress, a header-scripts plugin or your theme header). Its visitors then show up with the same report, and in your top websites. Visits only count when they come from that site's own domain.

No. A visit is counted with a daily anonymous code, so no cookies are set and nothing personal (like the visitor's IP address) is stored. Bots aren't counted, and you can leave out your own office's IP address.

An optional add-on that drafts page content and SEO descriptions with Claude, an AI assistant made by Anthropic. You describe the page, review the draft and choose whether to use it. It never makes up phone numbers, prices or reviews; it leaves placeholders for you to fill in. A number of drafts each month can be included with your plan, or you can connect your own Claude API key with no monthly limit.

Yes. Every workspace has its own private database. Your clients and computers are never stored alongside anyone else's.

Sign-in passwords are stored hashed and repeated wrong guesses are locked out. Database passwords and email or API keys are stored encrypted, and they're never shown in full once saved.

Yes. Emails carry your business name and replies come to you. You can also connect your own ZeptoMail account to send from your own domain.

Only when you ask for help, and only with your support code. You'll find a 6-digit code under Settings that changes every 72 hours; we can't open your workspace until you read it to us, access ends after 12 hours, and Get a new code ends it right away. Each time we open your workspace for support, it's recorded in your activity log.